FAQ's.

Frequently Asked Questions

Why should I choose PETLYE?

At PETLYE, we focus on practical, useful, and reliable pet essentials for everyday care. Our goal is to make shopping simple, secure, and convenient for pet owners across Australia.

What type of products do you offer?

We offer a selection of pet accessories, walking essentials, feeding products, grooming items, toys, and comfort products for dogs, cats, and other small companions.

How long does delivery take?

Our handling time is usually 1–3 business days. Economy delivery usually takes 5–8 business days, and standard delivery usually takes 3–4 business days depending on your location in Australia.

Do you provide tracking information?

Yes. Once your order has been dispatched, you will receive tracking information by email so you can follow your shipment.

Can I return my order?

Yes. We offer a 30-day return policy. Items must be unused, in their original packaging, and in resellable condition. Please contact us before sending any return.

What currency are your prices shown in?

All prices on our store are displayed in Australian Dollars (AUD).

How can I contact PETLYE?

You can contact us by email at support@petlye.com. We are here to help with order questions, product information, and customer support.