Shipping policy

Shipping Policy

At PETLYE, we aim to make your shopping experience simple, clear, and reliable. Please read our shipping information carefully before placing your order.

Order Processing Time

Our handling time is usually 1–3 business days. Orders are processed Monday to Friday, excluding public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Delivery Times & Shipping Costs

Estimated delivery times within Australia are:

Economy Delivery: 5–8 business days — Free
Standard Delivery: 3–4 business days — A$29.00

Delivery times are estimates only and may vary depending on your location, courier delays, public holidays, weather conditions, or other circumstances outside our control.

Shipping Currency

All shipping costs and product prices on PETLYE are displayed in Australian Dollars (AUD).

Tracking Information

Once your order is dispatched, tracking details will be sent to the email address used at checkout. Please allow some time for tracking information to update after dispatch.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order. PETLYE is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided by the customer.

Lost or Delayed Orders

If your order is delayed or you believe your parcel may be lost, please contact us at support@petlye.com with your order number so we can help investigate the issue.

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