Terms of Service

OVERVIEW

This website is operated by PETLYE. Throughout the site, the terms “we”, “us” and “our” refer to PETLYE. PETLYE offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service. These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, territory, or place of residence, or that you have given us your consent to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, and you must not violate any laws in your jurisdiction, including copyright laws.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service without express written permission from us.

SECTION 3 - ACCURACY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. Product information is provided for general information and may be updated at any time.

SECTION 4 - MODIFICATIONS TO PRICES AND SERVICE

Prices for our products are subject to change without notice. All prices on PETLYE are displayed in Australian Dollars (AUD), unless stated otherwise.

We reserve the right to modify or discontinue any product or service without notice at any time.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

We make every effort to display product colours, images, and descriptions as accurately as possible. However, we cannot guarantee that your device display will show colours exactly as they appear in real life.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at PETLYE.

SECTION 7 - SHIPPING AND DELIVERY

Our handling time is usually 1–3 business days. Economy Delivery usually takes 5–8 business days and is free. Standard Delivery usually takes 3–4 business days and costs A$29.00.

Delivery times are estimates only and may vary depending on your location, courier delays, public holidays, weather conditions, or other circumstances outside our control.

SECTION 8 - OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools over which we have no control. Any use of optional tools is entirely at your own risk and discretion.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products, or services available through our website may include materials from third parties. We are not responsible for third-party websites, content, or services.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders if any information is inaccurate at any time, including after you have submitted your order.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to violate any laws, to infringe intellectual property rights, to submit false information, to transmit viruses, or to interfere with the security features of the website.

SECTION 13 - DISCLAIMER OF WARRANTIES

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. Products and services are provided as available, except where expressly stated by us.

SECTION 14 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, PETLYE shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products purchased through the website.

SECTION 15 - INDEMNIFICATION

You agree to indemnify and hold harmless PETLYE and our partners, suppliers, service providers, and employees from any claim arising from your breach of these Terms of Service or your violation of any law or third-party rights.

SECTION 16 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the remaining provisions shall remain valid.

SECTION 17 - TERMINATION

These Terms of Service are effective unless terminated by either you or us. We may terminate this agreement at any time if you fail to comply with these Terms.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws applicable in Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on our website. Your continued use of the website after changes are posted constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@petlye.com.