Privacy policy

Privacy Policy

At PETLYE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

Information We Collect

When you use our website, we may collect information such as your name, email address, phone number, billing address, shipping address, payment details, order information, and browsing activity on our store.

We collect this information when you place an order, contact us, create an account, subscribe to updates, or interact with our website.

How We Use Your Information

We use your personal information to:

Process and deliver your orders.
Send order confirmations and tracking updates.
Respond to customer service requests.
Improve our website, products, and services.
Prevent fraud and protect our store.
Send marketing emails only where permitted or with your consent.

Payments

All payments are processed securely through trusted payment providers. PETLYE does not store your full credit card details. All prices on our store are displayed in Australian Dollars (AUD).

Sharing Your Information

We may share your information with trusted service providers who help us operate our store, process payments, deliver orders, provide customer support, and improve our services.

We do not sell your personal information.

Shipping and Delivery

To deliver your order, we may share your name, address, phone number, and order details with shipping carriers and fulfilment partners.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and support advertising or marketing features.

You can disable cookies in your browser settings, but some parts of the website may not work correctly without them.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no online service can guarantee complete security.

Your Rights

You may contact us to request access, correction, or deletion of your personal information where applicable. You may also unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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