Return & Refund Policy

At PETLYE, we want you to be happy with your purchase. If you are not fully satisfied with your order, you may request a return within 30 days of receiving your item.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need proof of purchase, such as your order number or confirmation email.

How to Start a Return

To start a return, please contact us at support@petlye.com with your order number and the reason for your return.

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

Damaged, Incorrect, or Faulty Items

Please inspect your order when it arrives. If your item is damaged, faulty, or you received the wrong product, contact us as soon as possible with clear photos and your order details so we can review the issue and help resolve it.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return if they have been used, opened, washed, damaged after delivery, or are not in their original condition.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed back to your original payment method.

Please allow time for your bank or payment provider to process and post the refund to your account.

Exchanges

If you need a different item, size, or colour, the fastest option is to contact us first, then place a new order once your return has been approved.

Return Shipping

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service when sending items back.

CONTACT US

WE'RE HERE TO HELP

Address: 17 Jerrara Dr, NSW 2627, AU

Telephone: +61 468 251 841

Email: support@petlye.com